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Data & Privacy Outline

This outline explains how Harvest Lane Deliveries processes and protects personal information. We operate within the framework of UK GDPR, the Data Protection Act 2018 and other applicable English privacy laws. Our approach is practical: collect only what is required, store it securely, and use it for purposes directly linked to the service.

1. Who We Are

Harvest Lane Deliveries
12 Fore Street, Totnes, Devon TQ9 5DX, England
Phone: 441 803 742 196
Email: [email protected]

2. What Data We Collect

Contact details: name, phone number, email address, delivery address.
Order and delivery preferences.
Payment references processed by our payment partner (we do not store card data).
Communication records (emails or messages) for customer service quality.

3. How Data Is Used

We use personal information to manage orders, coordinate delivery windows, and send updates about service availability. Your data may also be used to improve logistics planning or troubleshoot delivery issues.

4. Legal Basis

Processing is based on contract performance (your order), legitimate interest (service improvement) and consent (marketing emails, if subscribed). Consent can be withdrawn anytime by emailing us.

5. Data Sharing

We share only what’s necessary with our trusted partners: courier drivers, IT hosting and payment providers. Each operates under a confidentiality agreement and data-processing terms compliant with UK GDPR.

6. Storage and Retention

Data is stored on secure UK servers with encryption and access control. Customer records are retained for up to six years for accounting and legal compliance, after which they are safely deleted.

7. Your Rights

Access your data and request a copy.
Request correction or deletion.
Restrict or object to processing.
Data portability where applicable.

Requests can be sent to [email protected]. We reply within 30 days.

8. Cookies and Analytics

We use small cookies to keep forms functional and gather anonymous site statistics. See our Cookie Choices page for detailed control.

9. Data Security

All transmissions between your browser and our servers use TLS encryption. Staff receive privacy training and must follow internal access rules.

10. Children’s Data

Our service is for adults aged 18 and over. We do not knowingly collect children’s data.

11. Complaints

If you believe your data has been mishandled, contact us first. You may also raise a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

12. Updates

This outline may be revised periodically to reflect legal or operational changes. The latest version is always available on this page with its effective date noted.

Effective date: October 2025